OUR RESPONSE to COVID-19!
INSALONE INFO'S RESPONSE to COVID-19
COVID-19 is creating unprecedented challenges for INSALONE.INFO small business sellers across the country . We’re monitoring the situation closely and our INSALONE community—our Web Browsers, buyers, sellers and employees—remains our top priority.This page includes details about how INSALONE.INFO is protecting our community in this difficult time.We will update this page as the situation evolves—please check back for new information.
How to get customer service help
Despite temporary service changes brought on by the impact of Covid-19, INSALONE.INFO customer service remains open for business with enough staff working to serve our customers. While we work to restore phone support—sellers should start to see improvement by the end of the month—there are a number of alternative ways to get the help you need:Thank you for your patience as we adjust how we support our customers during this challenging period. You can also get 24hr customer help centre whatsapp line: +23278818818
Buyers: What you should know
INSALONE.INFO is blocking or removing items on our marketplace that make false health claims related to COVID-19. We are also blocking or removing listings that may violate laws or regulations, Private policies, or that offer unfair pricing for our buyers. Items being blocked include:· Health care masks including N95/N100 and surgical masks· Hand Sanitizer/Gel· Disinfecting WipesWe are also restricting the listing of the following items:· Toilet Paper· Diapers· Baby Formula· Baby Wipes· TamponsShould you see an item that violates our policies, please don’t hesitate to report it.
Stay safe. Stay informed.
Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.
INSALONE.INFO MANAGEMENT TEAM